ROS Policies

Returns & Refunds Policy

Last updated: June 2026

We want you to love your ROS products. If something isn't right, please get in touch and we'll do our best to make it right.

Change of Mind

Due to the personal nature of grooming products, we cannot accept returns on opened or used items.

If your product is unopened and in original condition, please contact us within 14 days of receiving your order.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

We will arrange a replacement, exchange or refund where appropriate.

If you believe a product is faulty, please contact us and we will assess the issue in accordance with the New Zealand Consumer Guarantees Act.

Approved refunds will be processed to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

For returns or refund enquiries, contact hello@thisisros.com.

This is ROS.

Crafted in New Zealand. Built to last. Made to be used. Passed on.